Return & Refund Policy

Last Updated: August 5, 2026

At THE HOLLYMOLLY, customer satisfaction is our top priority. We want you to love your purchase! If you are not entirely satisfied with your order, we are here to help you with our hassle-free return and refund policy.

1. Return Window

We accept return requests within 30 days from the date you receive your package. Requests submitted after 30 days of delivery will unfortunately not be eligible for a return or refund.

2. Eligibility Requirements for Returns

To be eligible for a return, your item must meet the following criteria:

  • The apparel must be unworn, unwashed, unaltered, and undamaged.

  • Items must be in their original condition with all original tags attached and in their original packaging.

  • Items must be free from scents, makeup stains, deodorant marks, or pet hair.

Non-Returnable Items:

  • Final sale or clearance items.

  • Gift cards.

  • Personal hygiene-sensitive items (e.g., bodysuits, swimwear, or underwear if original hygienic seals are broken).

3. How to Initiate a Return

  1. Contact our customer support team at support@thehollymolly.com with your Order ID, proof of purchase, and the reason for the return.

  2. If your item is damaged or defective upon arrival, please attach clear photos/videos showing the issue.

  3. Once approved, our team will provide you with the detailed return shipping address and instructions.

Please note: Unauthorized returns sent back without prior approval will not be accepted.

4. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., wrong size/item shipped, defective fabric), THE HOLLYMOLLY will cover all return shipping fees or provide a pre-paid shipping label.

  • Buyer’s Remorse or Size Exchange: If you are returning an item due to a change of mind, personal preference, or incorrect size selection, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Refunds & Processing Time

  • Once your returned package is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed immediately back to your original payment method.

  • Please allow 5 to 10 business days for the refunded amount to post to your bank or credit card statement, depending on your financial institution.